Sometimes we know we need help, but we don’t know what kind.

A Guide session is a one-time, 50-minute conversation where you can receive emotional support, understand your options, find relevant resources and explore what you would like to do next. Guides can help you navigate mental health services and related medical, social and community support systems.

Anyone aged 18 or above who is looking for support, information or help navigating mental health services can register. You don’t need to have a diagnosis or know exactly what kind of support you need. You can also come to discuss concerns about a family member, friend or someone you care about, and explore how you might support them or where they could find help. You may bring them along if they are comfortable attending. We will respect their privacy and choices.

Yes. Parents, caregivers or other concerned individuals can attend a Guide session to understand their options, explore how to support someone under 18, and find relevant referrals or resources. However, Agatsu’s services are for people aged 18 and above; we do not provide therapy or individual Guide sessions to anyone under 18.

Yes! You can bring someone along to help share information about you during your session, if you’d like. If you prefer to attend the session on your own, the person accompanying you can wait in our community centre or library while you’re in your session.

You can also attend a Guide session to share information about or seek support for someone else, such as a friend or family member. You’re welcome to bring them along too, if they wish to attend.

You can bring up anything you would like support in understanding or navigating. This could include your own concerns, worries about someone you care about, questions about mental health, finding a therapist or psychiatrist, accessing medical care, understanding available resources or figuring out what to do next. You do not need to prepare anything specific.

A Guide may be a psychologist, another mental health clinician, or a trained lay counsellor. Guides are trained in basic mental health support and are familiar with navigating the mental health care system. They can help you understand your needs, make sense of your concerns and explore suitable support options, including psychologists, psychiatrists, support groups, community spaces, and other relevant resources.

A Guide can help you explore options, understand available resources and think through possible next steps. They will not make decisions for you or coerce you towards a particular choice or service.

No. Guide sessions are not therapy, ongoing counselling, diagnosis or medical treatment. They are intended to help you understand your options and navigate available support.

No. Everyone begins with a Guide session. A Guide session helps you explore your current needs and possible next steps, but it does not guarantee therapy sessions at Agatsu. Therapy at Agatsu may be offered if it is considered a suitable option for your needs, based on the discussion during your Guide session and slot availability.

No. Guide and therapy sessions are offered in person at our clinic in Bandra, Mumbai. We do not offer online sessions or services at other locations.

No. Agatsu does not have a psychiatrist and does not prescribe medication or provide psychiatric treatment. If you are looking for psychiatric consultation or medication-related care, a Guide can help you explore external providers and relevant resources. You can also check our mental health resource sheet which has information of psychiatrists you can contact.

No. Agatsu does not provide financial assistance, monetary aid or funds for medical care, treatment or other expenses. A Guide may be able to help you identify relevant organisations or resources that you can approach independently.

Guide or therapy sessions have a sliding-scale fee of ₹50–₹750. You choose the amount you pay within this range. The amount you choose does not have any impact on your intake in any manner.

Once a slot is available, our team will contact you. After you choose a slot that works for you, we will share a UPI ID or QR code for payment.

Payment must be made in advance to confirm your appointment. Please make the payment as soon as possible after receiving the booking details and share a screenshot of the payment or the transaction ID with us. Your appointment is confirmed only after we receive your payment.

If you need to cancel a session, please inform us at least 24 hours before your scheduled appointment.

No. Everyone receives the same Guide service, regardless of the fee they choose to pay. Your fee does not affect your place in the queue, the support offered or your eligibility for therapy.

We currently have a high volume of registrations and a significant waitlist. Waiting times may vary depending on appointment availability (around 30-50 days). Our team will contact you about availability and next steps.

No. We cannot expedite appointments or move people ahead in the queue. The same waiting process applies to everyone, regardless of the fee paid, personal circumstances or previous contact with Agatsu. We are unable to offer urgent or emergency appointments.

Agatsu is not a crisis helpline or emergency service, and our waiting list means we may not be able to respond immediately. If you need urgent support, please contact an appropriate crisis helpline or local emergency service. You can also consult our mental health resource sheet for other support options. Please do not wait for an Agatsu appointment if you need immediate help.

If you have a concern or complaint about your experience with Agatsu Therapy Clinic, you can submit it through our complaint form.